Refund policy
Refund & Returns Policy
Due to the perishable nature of our products, we are unable to accept returns or issue refunds once an order has been shipped. We take great care in the preparation, handling, and packaging of all products to ensure they are delivered in optimal condition.
Customer satisfaction remains our top priority. If you encounter any issues with your order—such as damage during transit, receipt of an incorrect item, or concerns regarding product quality—please contact us promptly at hey@brulae.com.
Our team will review your case and take appropriate action to resolve the matter in a fair and timely manner.
Damages & Issues
We kindly ask that you inspect your order upon receipt. Should you discover that an item is defective, damaged, or incorrect, please notify us immediately at hey@brulae.com including your order number and, if possible, supporting photographs.
Upon review, we will assess the situation and determine an appropriate resolution.